성과관리의 수용성 제고 방안：공기업사례를 중심으로

This study drew performance management factors analyzed a causal link between acceptance and satisfaction ofperformance management to present the method for promoting acceptance on the performance management systemthat most of the public enterprises, government-affiliated organizations are implementing. To achieve this, qualitativeanalysis and quantitative analysis were conducted in parallel through in-depth case studies and surveys. The resultsof this study are as follows. First, the analysis of the performance management factors with preceding studies showsthat performance management indicators, performance management operations and performance managementcommunications. Second, from the causal relationship of performance management factors affecting performance managementacceptance reveals that performance management operation has statistical significance. Third, the analysisof the effect of performance management factors on the management satisfaction shows that operation and indicatorof the performance management have statistical significance and reflecting the performance indicators to business,adequacy of target level, training, system support and CEO’s Leadership have been revealed as important variablesto the management satisfaction. Fourth, the result of the analysis on casual connection between acceptance and satisfactionof the performance management shows that improving management acceptance has a direct impact on satisfactionbecause performance management receptiveness were deemed statistically significant. Fifth, the result ofthe in-depth case studies on improving performance management acceptance shows that public enterprises have beenputting in an effort to design indicators and try to encourage internal member's involvement during the monitoringand evaluation. The quantitative analysis based on survey has turned out that performance management operationand performance management indicators have statistical significance. The qualitative analysis by in-depth analysisshows that public enterprises put a lot of effort to performance management indicators and communication betweeninternal members. As a result, commitment to performance management operation is required to improve the performancemanagement acceptance. In other words, a detailed implementation plan for training, information system support,and CEO's leadership has to be established and ought to be pushed.