서비스디자인 방법론을 활용한 네블라이저 디자인 연구

Nebulizer is a device for the treatment of respiratory disease by changing the medicines to aerosol form but it can cause the problem on effective time use of nurses in medical care environment, therefore, we would like to solve it by adopting service design methodology. However, medical service design which covers wide range of medical service area has limitation on how to manage medical device products that have clear physical appearance. Moreover, there are responsibilities on medical device use to meet the regulatory requirements of health authority of each country since the medical device use is directly related with human life, therefore, it requires the step of medical device service design implementation since the standard specifications of medical device needs to meet at design development stage. By using execution phase of the proposed service design process, we have designed a new nebulizer device to provide effective medical care environment to the medical professionals and to support weaken body and sensitivity of patients. Based on customer journey map and in depth interview, nebulizer treatment process were analyzed and design improvement draft with touch point were derived. Through this, we makes it possible to storage two kinds of drug by one assembling procedure of nebulizer that demands two assembling and disassembling steps before , which have improved inefficiency of medical professionals in busy medical care environment such as nurse’s nebulizer care room re-visit. In particular, patients who was passive could use easily the nebulizer by him/herself and getting more confident to them through the feeling that patients can contribute in medical care environment by doing his/her self-role.