OECD 다국적기업 가이드라인의 이의제기 절차와 국내연락사무소의 역할

The OECD Guidelines for Multinational Enterprises(hereinafter ‘OECD Guidelines’), especially through the 2011 revision, is positively assessed as having contributed to the development of international regulation of corporate activities. The Guidelines provide a set of recommendations addressed to multinational enterprises operating in or from adhering countries covering issues on general policies, disclosure, human rights, employment and industrial relations, environment, combating bribery, consumer interests, science and technology, competition, and taxation. Judging from the perspective of multinational enterprises, the Guidelines remain as voluntary and non-binding principles and standards which cannot be legally enforced. However, what differentiates the OECD Guidelines from other international norms on responsible business conduct is that the Guidelines are the only government-backed international instrument with a built-in grievance mechanism. Adhering countries are obliged to establish a National Contact Point(hereinafter ‘NCP’), and interested parties can lodge a complaint with the NCPs against multi- national enterprises suspected of breaching the OECD Guidelines. Such grievance mechanism was introduced in 2000 and is operating to date. There have been, however, continuous criticisms on the impartiality, transparency, and expertise regarding the organization and operation of individual NCPs, and on the effectiveness of the complaint mechanism. These critiques are valid to a significant extent. Despite these drawbacks, the OECD Guidelines and the NCP system are considered to have positively contributed to the international efforts to enhance responsible business conduct. NCPs primarily provide a mediation and conciliation platform as a means of dispute settlement based on consensual agreement of the parties, and on top of this, conduct evaluative functions through fact finding, recommendations, and follow-up and monitoring. In other words, NCPs are assuming a role of a problem solver beyond a settlement facilitator. They clearly act as a starting point for unraveling the problems between multinational enterprises and local communities affected by corporate activities. NCPs provide the forum for interested parties to discuss all matters relating to the Guidelines, offer interpretations on substantive provisions, and make recommendations on the implementation of the Guidelines when appropriate. Moreover, through periodic roundtables and forums, peer reviews and peer learning, and continuous cooperation with various stakeholders, NCPs work towards to effectively improve the functions of NCPs. These efforts do not remain as mere attempts, but are strengthened in the OECD system. Over recent years, the Korean NCP has come under considerable criticisms due to its organization and operation, and passive manner towards specific instances involving Korean companies. As international monitoring of corporate conduct is ever more reinforcing globally, it will be hard for Korean companies to escape from the rules of the OECD Guidelines. Hence, it is necessary to reconsider the perceptions of the Korean companies, and to search for ways to improve the operation of the Korean NCP.