호텔종사원의 직장-가정 갈등이 감정노동과 직무만족 간에 미치는 영향 - 대전지역 특급호텔을 중심으로 -

This study investigates conflicts that hotel employees suffer at work and family, analyzes how the conflict have an effect on their emotional labor and job satisfaction, and performs an empirical research to manage hotel employees. Hence, an empirical research was conducted, based on literature materials. The research was performed through a survey to achieve its purpose. The survey was conducted with employees working for a five-star hotel in Daejeon as a research subject, and was passed through a coding process. To verify the research model, general features of the samples were analyzed through frequency analysis with statistical analysis SPSS WIN 18.0 program. Conflicts between work and family, validity and reliability of their emotional labor and job satisfaction were figured out through factor analysis and reliability analysis. Multiple regression analysis was also conducted to verify the hypothesis. As a result, a factor of conflicts between work and family has a proportional relation, which refers to that the higher conflicts between work and family, the higher emotional labor. When it comes to a relation between the conflicts and job satisfaction, in case of hotel employees, it has a negative association. As for a relation between emotional labor and job satisfaction, it also has an inverse relationship. Based on the results of the research, hotel company should find a way to minimize their employees’ conflicts between work and family, and Korean government should do as well by introducing various support system for hotel employees and companies.