항공사 객실승무원의 상호작용공정성과 감성지능이 직무만족과 조직몰입에 미치는 영향

This research is to find out the influences of interactive justice and emotional intelligence of flight attendant on job satisfaction and organizational commitment. For this purpose, survey was conducted on 256 flight attendants of local airline company to perform empirical analysis. As a result of empirical analysis, there is a positive relationship between interactive justice and job satisfaction while there is a partially positive relationship between emotional intelligence and organizational commitment. Even though distributive justice and procedural justice are the two main subjects dealt in organizational justice, this research theoretically proves the influences of interactive justice and emotional intelligence on job satisfaction and organizational commitment as importance of human resource management is emphasized recently. Also, this research shows that it is important to make various efforts to be aware of importance of systematic human resource management and it presents future research direction by showing the limitations of research.