고성과작업시스템이 조직성과에 미치는 영향: 조직 역량의 매개효과를 중심으로

Drawing on competency-based view, this study examines the mediating roles of organizational competencies in the relationship between high-performance work systems (HPWSs) and organizational performance in order to articulate the “black box” mechanism. More specifically, this study investigates how HPWSs influence the increases in three organizational competencies and these increased competencies ultimately contribute to organizational performance by classifying organizational competencies into human resource (input-based)/internal process (transformational)/ customer service (output-based) competency. To test our hypotheses, this study use the 2009 Human Capital Corporate Panel data. As a result, HPWSs enhanced human resource competency and internal process competency. Moreover, internal process competency and customer service competency contributed to organizational performance. In addition, the results of mediating effects showed that only internal process competency fully mediated the relationship between HPWSs and organizational performance. The study findings were discussed along with managerial and theoretical implications and recommendations for future research and applications.