전략정렬이 역할스트레스를 통해 직무성과에 미치는 영향 : BSC관점을 중심으로

Strategic alignment enables higher performance by optimizing the contributions of people, processes, and inputs to the realization of measurable objectives. People perform better when they fully understand and accept the purpose and goals of their organization. Organizations must effectively identify and decrease the role stressor of their members. When organizational members perceive the low level of role stressor, Job performance will be improved. In this empirical study, we examined the effects of strategic alignment on job performance, and the mediating roles of role stressors on their relationship. Role stressors were classified into two dimensions: role conflict and role ambiguity. All of questionnaire items in this study were selected from prior studies. Data were collected using a mailed questionnaire survey in Korea manufacturers randomly selected from Korea Exchange. A total of 85 useable questionnaires were received. PLS method is used for the hypotheses tests. The major results of this study analysed by way of using smart-PLS are as follows. Strategic alignment was negatively related to role conflict and role ambiguity. Also role conflict and role ambiguity were negatively related to job performance, respectively. Thus, the high level of strategic alignment firm will be expected to decrease the level of role stressor, this relationship effects on improvement of job performance. Specially, role conflict and role ambiguity mediated the strategic alignment and job performance. From these results, it was to decrease of role stress through strategic alignment for improvement of job performance.