대중교통 이용 편의에 대한 서비스 디자인 제안

Incheon International airport opened at 2001 to be hub airport of Asia and to take Kimpo International airport’s share of airline demands according to increaing of travelers because oversea trips have been common. After Incheon International airport opened, Kimpo International airport only had taken in charge of domestic demands. However Kimpo airport started to run some international airlines because there were increse of International airlines demands in nearest countris like China and Japan since 2007. The accessability of Kim-po airport by public transportation is better than In-cheon airport. Although passengers of airport railroad express are predicted to be increased because of easy transportation access, there are not many research to take care of airport railroad express users. This study will use HCI method to find the pain points of users and to suggest solutions. In this study, we would like to suggest Zimmy Service, which is deducter by service design process, for accessconvenience to customers who are using Airport Express Railroad Gimpo station. We conduct IDI(in-depth interview) to find customer’s needs and pain points and were drown a design core as ‘How might we reduce inconvenience when they move?’. By design core, we are suggesting Zimmy service. There are 3 elements in Zimmy service, early delivery service, freeway service and anabada movement. It is the service design in order to increase access convenience who a using public transportation to go to the Gimpo Airport. And more research and development of service design is expected to suggest various services for public transportation users.