호텔종사원 자기효능감이 직무만족과 조직몰입에 미치는 영향: A 유형 성격특성의 조절된 매개효과

The present study aims to analyse the moderated mediation effect of type A personality among the self efficacy, job satisfaction and organizational commitment of employees of hotel companies located in Seoul. To fulfill the purpose of this study, analysis tools of SPSS Macro(Preacher & Hayes, 2004), SPSS Macro(Preacher, Rucker, & Hayes, 2007), SPSS PROCESS Macro(Hayes, 2012) were used. The procedures of this study are as follows. The research model was built through the theoretical reviews and the questionnaire was prepared based on the results of antecedent studies. The questionnaires were distributed to 360 employees from 18 different hotel organizations located in Seoul, from January 15th to February 15th, 2015. 324 of 360 questionnaires were collected. Only 305 questionnaires of the 324 collected were used for this study. The results are as follows; First, in the analysis of mediation effects, the self efficacy of hotel employees significantly affected each dimension of job satisfaction, and in turn, each dimension of job satisfaction significantly affected the organizational commitment. Therefore mediation effect and indirect effect existed among the self-efficacy, job satisfaction and organizational commitment. Second, in the moderation effect analysis, there was negative significance of interaction terms between intrinsic satisfaction and AS personality to organizational commitment and between relations/participation satisfaction and AS personality. Third, in the moderated mediation effect analysis, self-efficacy positively affected intrinsic satisfaction, in turn, intrinsic satisfaction positively affected organizational commitment. However, the mediation effect was negatively moderated by AS personality. Therefore the moderated mediation effect significantly existed.