사용자 경험(User Experience: UX) 디자인 관점에서 바라본 지속가능한 디자인에 대한 연구

The current transition in design approach presides over the move from product-centric design towards a systems approach involving the use of services and processes to create shared value for business and for society. This study focuses on service/system approach and aims to investigate what UX (user experience)and UI (user interface) design issues in organizations can contribute to addressing the issues of sustainability, further identifying the role of service design implementing and developing sustainable design from a more holistic perspective. In-depth interviews with a total of seventeen UX/UI designers in the two Korean multinational electronics were conducted to identify what design activities can contribute to the idea of sustainability and how those issues can be considered during the product/service development process. The finding from the interviews were then analysed by using a grounded theory technique. This has been intended to identify what aspects need to be improved in order for sustainability-related UX/UI issues to be better implemented within an organization context. From the analysis of the interviews, a number of design issues that can achieve social and environmental benefits were identified. This includes developing service platform in consideration of future needs; creating UX that potentially influence user behavioural change, improving energy efficiency, enhancing usability, design for inclusivity, etc. The barriers to actually implementing those issues were also unraveled and discussed. Within the radical dimension of innovations, service/system design can help to define a new direction, new lifestyles and new ways to identify and satisfy peoples' needs in environmentally efficient, socially equitable and profitable ways. Therefore, organizations must understand a new and border context of managing service/ system design that incorporate sustainability in its base.