외식프랜차이즈본부 종사원의 지각된 역할스트레스 요인이 직무소진과 조직-팀워크 및 개인-직무성과에 미치는 영향

Franchise of the food service industry takes up the biggest part in domestic franchise industry and it is growing at a rapid rate in terms of the number of brands and sales. Due to characteristics of business, franchisor makes their brand grow through a complex and organic relationship with affiliated stores and suppliers while supervising them. Employees working for franchisors are exposed to a great deal of role stress since they ought to deal with headquarters, suppliers and customers with having to keep the system operational. Employees in a franchisor generally perform extensive duties without segregation of duties, which may cause high level of stress and result in negative performance as they face limit of job domain, a conflict with affiliated stores and so on. The purpose of this study is to identify how perceived role stress of employees influences job burnout, teamwork and job performance in franchisor of the food service industry and to provide implication in a perspective for a long-term and stable management of the franchise in the food service industry. For these purpose, the authors developed several hypotheses and collected data from employees in franchisors of the food service industry. The data were analyzed using frequence, reliability, and confirmatory factor analysis, and SEM(structural equation modeling) with SPSS/WIN 18.0 and AMOS 20.0. The result of the overall model analysis appeared as follows: χ2=43.599, d.f=38(χ2/d.f=1.147), p=.245, GFI=.959, AGFI=.929, RMSEA=.029, NFI=.910, CFI=.987. Since the result of the overall model analysis demonstrated a good fit, we could further analyze our data. The findings can be summarized as follows: First of all, role ambiguity and role conflict which sub factor of role stress had positive effects on job burnout. Secondly, job burnout had negative effects on teamwork. Thirdly, job burnout had negative effects on job performance. Fourth, job performance between teamwork by postulating that 'job performance positively influences on the teamwork' had been rejected. Finally, these findings were discussed, and implications and limitations were also provided.