항공사 종사원의 역할갈등, 역할모호성이 직무태도에 미치는 영향

The challenges of coping with job stress recognized by organizational members in the airline services where organizations success is determined by human resources need to be solved by companies that provide such services. In regards to such present condition, previous studies stated that individual goals and job stress have a direct effect on outcomes such as individuals behaviors. Accordingly, this study analyzed the mediating effect of self efficacy in the relation of role stress and job attitude for airline cabin crew that are experiencing many difficulties from job stress resulting from customers and organizations. Focusing on the role of self efficacy parameter, the study was conducted by examining the relation of influence on job satisfaction and organizational commitment of airline cabin crew to present relevant implications. In regards to the study findings, role conflict with insignificant values related to job attitude was dismissed. While role conflict had negative effect on self-Efficacy, role ambiguity had positive effect on self-Efficacy. It was also found that self efficacy has a significant effect on job attitude.