호텔기업의 사회적 책임이 종사원의 조직시민행동 간의 조직신뢰의 조절효과

The purpose of this study was to examine the moderating effects of organizational citizenship behavior and trust in the relationship between the employee and the social responsibility of the hotel companies trying to establish through theoretical research and empirical analysis conducted by the central hypothesis of the research model. Set the two hypotheses were mainly theoretical background, corporate social responsibility, the hotel was to analyze the organizational citizenship behavior and affect relationships and social responsibility and civic organizations of employees moderating effect of trust in relation to the behavior of the employees. The results verify the proposed hypotheses through research model, it explained that the social responsibility of the hotel companies take into account the factors that influence appears to affect organizational citizenship behavior of employees and social responsibility in accordance with the trust in employees of organizational citizenship behavior a significant moderating effect obtained regression coefficient on the interaction term results have been verified to be identified whether the trust represents a moderating effect. So I conducted this study to the hypothesis suggested by the theoretical basis of previous research can be seen that adoption. In accordance with implications hotel companies may be greater social responsibility policy meant that this hotel through a company by presenting empirical studies that can give a significant impact on organizational citizenship behavior of employees through social responsibility. Also helping the voluntary peer through the trust shown to have confidence that the regulation role, even if there are minor issues in the hotel's appeared as important variables that promote active and dedicated organizational citizenship behavior, which based on customers and employees, managers and workers, between employees and employees.