호텔조직에서 리더십 스타일이 갈등관리전략과 팀 효율성에 미치는 영향

This study was to investigate the effects of leadership styles on strategies of conflict management and team effectiveness in hotel service teams. The data were collected from a survey of 241 service team members in hotel industry. Structural Equation Models revealed that leadership styles had indirect effects on team effectiveness through strategies of conflict management(cooperative and aggressive strategies). In addition, cooperative and aggressive strategies of conflict management had mediating role between leadership styles and team effectiveness. These results suggest that transformational leadership may help team members manage conflicts for their mutual benefit. But transactional leadership may not help team members manage conflicts .for teamwork. Implications and suggestions for future studies were discussed.