가족기업의 갈등유형이 승계과정만족도와 경영성과에 미치는 영향에 관한 실증분석

Conflict management is critical in the succession of a family business. The conflict issues between the executive and the successor is an important factor that affects the business management performance. This study presents an empirical analysis of the impact that conflict types have on the satisfaction in succession process and the business performance, in the family business. To test the influence in the satisfaction in succession process and the business performance, the types of conflicts are categorized into a goal conflict, a process conflict and a relationship conflict, and also the types of conflict management are categorized into a competitive type, an evasive type and a cooperative type. As a result of the test, the relationship conflict has a negative significant effect on the satisfaction in succession process in the conflict types, while the satisfaction in succession process and the business performance show significant positive relation. Differently from previous studies, the competitive conflict type appears to have a moderating effect, after the conflict management type was set as a moderating variable for the satisfaction in succession process and the business performance. The study suggests that it is necessary to recognize and rationally manage the relationship conflicts between an executive and a successor since the succession is a lengthy process. And a competitive conflict management between the executive and the successor is necessary to increase business outcomes.