소기업 · 소상공인을 대상으로 한 서울시 기업지원 정책의 효과성 연구 - 자금지원, 컨설팅, 교육을 중심으로

Under a motto 'when the national future growth power is found from the foundation and the companies grow, the country grows', the corporate support policies are enforced more frequently than any other time. Particularly, not only the central government agency but also local government agencies are enacting a lot of company-friendly support policies targeting small enterprises and small businesses. However, entrepreneurs are dubious about the effectiveness of the government support policy. Hereupon this study attempted to circumstantiate how effectively 3 services: fund support(guarantee), consulting, and education which were most representative services among Seoul's company support policies are being provided targeting small enterprises and small businesses in Seoul. Furthermore, it investigated what parts have to be complemented in order to enforce the field-oriented support policy. As a result, Seoul's corporate support policy was generally positive in terms of service usefulness and satisfaction but the service easiness was inadequate and the education was positive in terms of the service easiness and service satisfaction but the service usefulness was inadequate. In the consulting part, only the service easiness was positive and the service usefulness and service satisfaction were inadequate. This study suggests through the survey result that in terms of the fund support, the document procedure should be simplified and the support field should be expanded and divided to raise the service easiness. In terms of the consulting and education, the more field-oriented customized education and consulting are necessary in order to raise the service usefulness more.