Volume of Teleworking and Satisfaction with Teleworking: Evidence from U.S Federal Agencies

This study aims to provide a better understanding of the factors that influence teleworkers’ satisfaction with teleworking in the U.S federal agencies. To advance the extant teleworking literature, in particular, this research empirically tests whether federal teleworkers’ levels of satisfaction with teleworking are significantly different by their volume (frequency) of teleworking. To examine, this study utilizes the 2011 Federal Employee Viewpoint Survey collected by the U.S. Office of Personnel Management. The empirical findings of this study support a positive association between teleworkers’ volume (frequency) of teleworking and their teleworking satisfaction levels. Several possible explanations for the discrepancy between Golden’s (2006) curvilinear inverted U-shape between volume (frequency) of teleworking and teleworkers’ job satisfaction and the empirical findings of this research are discussed. The theoretical contributions, managerial implications, limitations and future research suggestions of this study are discussed.