독립·프랜차이즈 미용실 종사자의 개인적 특성과 근무환경에 따른 경영성과에 관한 연구

This study has been conducted to identify personal characteristics and working environment that influenced on the managerial performance of privately-owned/franchise beauty parlors and also to identify whether there was a difference on the working environment and managerial performance depending on the types of branch, age, and position. As a result from how personal characteristics influenced on the managerial performance, first of all, the total explanatory power of personal characteristics on the managerial performance was turned out to be 38%, and it was shown that personal characteristics statistically, significantly, and positively influenced on the managerial performance (F=299.295, p<.001). Secondly, according to the result of analysis of how working environment influenced on the managerial performance, the total explanatory power of working environment on the managerial performance was turned out to be 43%, and it was shown that working environment was statistically, significantly, and positively influenced on the managerial performance (F=376.692, p<.001). As a result, personal characteristics and working environment were shown to be variables that significantly influenced on the managerial performance. According to the result of analysis on the difference of working environment and managerial performance from types of store, age, and position, there was a significant difference on all of them. In addition, working period was turned out to influence only on the store characteristics. Therefore, it was interpreted that working period was unrelated with service environment and managerial performance.