호텔 종사원의 보상이 조직몰입과 이직의도에 미치는 영향: 서울지역 특 1급 호텔을 중심으로

This study was designed to test the convoluted associations among rewards (emotional and material), organizational commitment (affective and continuance), and employee turnover intention in the luxury hotel sector. We also aimed to assess the mediating impact of organizational commitment on turnover intention formation. In order to attain these research objectives, a field survey was conducted at luxury hotels located in Seoul. A total of 249 complete and usable responses were gathered and utilized for data analysis. SPSS 21.0 and AMOS 20.0 were used as data analysis tools. Result of the measurement model assessment, which had an adequate fit to the data, revealed that the employed measures included a satisfactory level of reliability and validity. Moreover, results from the multiple regression analysis showed that the hypothesized links from emotional and material rewards to affective commitment and to continuance commitment were partially supported; and the proposed paths from affective and continuance commitment to turnover intention were partly supported. Results from a series of regression analyses further revealed that the proposed mediating role of organizational commitment in forming intention was partially supported. Given that very little is known regarding the role of rewards in hotels, findings of this research are both theoretically and practically meaningful since we empirically demonstrated its criticality in a luxury hotel context. Our findings would also be helpful in developing effective strategies for employee retention and performances.