기대확신모형과 가치기반수용모형을 통한 부동산중개 모바일 앱의지속적 사용의도 형성요인에 관한 연구

The purposes of this study are to present a model that integrates the expectation-confirmation model and the value-based acceptance model and to analyze it empirically in order to understand the intention of continued use of real estate brokerage mobile apps. To this end, this study established a theoretical model and analyzed empirically on the basis of 375 users who had previously used real estate brokerage mobile apps. As a result, this study identified that the perceived values of the value-based acceptance model would be determined by an outcome of recognition of perceived benefits. In addition, this study also confirmed that confirmation referring to a degree of expectation fulfillment of a user would not only increase satisfaction degree but also have a positive impact on recognition of service benefits. Lastly, this study identified that users would more likely use real estate brokerage mobile apps on a continuous basis when they recognized the values of real estate brokerage mobile apps and they were satisfied with them. In regard to the implications for practitioners based on the aforementioned findings, this study proposed the following needs: 1. selecting and providing reliably information that can fulfill user expectation, 2. securing data reliability and 3. enhancing additional services. This study is therefore of great academic significance because it explains the intention of continued use based on an extended concept by applying an integrated model.