종합적 품질경영 및 관계자본이 성과에 미치는 영향 - 제조업 창업기업을 중심으로
Total Quality Management and Relational Capital on Firm’s Performance - Context of Start - up Company in Manufacturing Industry
김정대(계명대학교); 김승호(한국산업평가연구원)
11권 3호, 1~25쪽
초록
This study analyzes how TQM and relational capital of manufacturing start-up SMEs placed in Daegu and Gyeongbuk area affect their operations and business performances. According to the result of this study, TQM could be more important factor than relational capital capability for improving operations capabilities of manufacturing start-up SMEs. In addition, the environmental uncertainty improve positively the operations capability through interacting with TQM, while the environmental uncertainty have negative effects on the operations performance by interacting with relational capital. Therefore, strengthening TQM could be more effective than developing the relational capital capability for manufacturing SMEs since business partners tend to do opportunistic behaviors in environmental uncertainty.
Abstract
This study analyzes how TQM and relational capital of manufacturing start-up SMEs placed in Daegu and Gyeongbuk area affect their operations and business performances. According to the result of this study, TQM could be more important factor than relational capital capability for improving operations capabilities of manufacturing start-up SMEs. In addition, the environmental uncertainty improve positively the operations capability through interacting with TQM, while the environmental uncertainty have negative effects on the operations performance by interacting with relational capital. Therefore, strengthening TQM could be more effective than developing the relational capital capability for manufacturing SMEs since business partners tend to do opportunistic behaviors in environmental uncertainty.
- 발행기관:
- 한국창업학회
- 분류:
- 창업/벤처기업