근로감독관의 업무특성과 직무성과

As labor market has changed, both scholars and practitioners have paid attention to the governmental regulation for a labor protection. As well known, to reduce discrimination among workers, a labor policy by government is very important for forming social balance. Yet, there is little research on labor inspectors who play a key role in protecting labor rights. In this sense, we investigate on labor inspectors’ job performance which is not just limited in individual performance but relates to social performance. Specifically, this study explores the role of work overload and role conflict on job performance. Using the mixed methods, we have conducted on a qualitative study and quantitative data analysis. Our findings in a case study indicate that there are many difficulties in performing labor inspection. Among them, we identified two distinctive difficulties: work overload and role conflict. Based on this finding, we proposed that both work overload and role conflict may deteriorate job performance. Our analysis(N=575) supported the proposed hypotheses in this paper. The results were still significant after controlling the effects of job satisfaction on job performance. Overall, the results of this study suggests that policy-makers have to modify roles of labor inspectors in order to enhance their social contributions on labor rights.