사용자 디자인 창작물 기반 디자인 프로세스 영향 요인 사례 연구

Background In production and development process, users began to generate ideas for and design new product for oneself, and then provide the design work to company. The design process utilizing users’ creation could satisfy each users’ needs as well as have advantages of cost, competition and scales for company. However, most of the attempts have mainly focused on comparative study of creativity and productivity between user-created design and designer-created design. Methods First, this study established influential factors of similar concepts on customer participatory process. Secondly, the empirical research was conducted based on company interview with designers in four companies who practice design process using users’ creation. Lastly, key element of system operation, the influential factors and their relationship of design system using users’ creation were established based on result of thematic analysis. Results Through the empirical research, this study understands current stage of design process utilizing users’ creation and limitation while the company operates design process. This study identifies key elements of system operation, the influential process elements on system operation and the relationship among the factors on each company case. Conclusions The influential factors for user-created design system have potential to be a manual for company and designers belong to business utilizing user-led participation. It is expected that they are useful to operate user-participated design system with users’ creation, since they work as checklist for conducting operating state.