소규모 리조트 사업에서의 내부통제: 경영사례 연구

This paper presents a case of a small-scale resort operation with internal control problems. Based on agency theory, existing cases have dealt with agency problems at large corporations focusing mainly on corporate executives. However, there has been little research on small businesses, which face more fundamental internal control issues with limited resources available to monitor unethical and illegal behavior. The losses from the failure of internal control can cause more serious financial and managerial problems in small businesses. This study introduces the fraud triangle and diamond models. From the case of a small resort, we identify the core of the problems from dual employment during work hours, financial auditing, and the reservation system. We suggest implementable solutions in terms of 1) employment rules, 2) monitoring, 3) separation of duties, 4) staffing, 5) compensation, 6) business planning and performance analysis, and 7) knowledge management and customer relationship management. For the internal control system, the installation is not enough. The system needs to be constantly improved while in operation and it should be observed fairly by all the members of the organization. For this case to be effectively used in class discussion, we also provide additional questions related to human resource management, strategic management, management information systems, marketing, and finance. Small businesses are predominant in the hospitality sectors including hotels and restaurants. It is important to raise awareness of the internal control issues and remedies. We believe that this case will be helpful for educators, students, and practitioners alike.