정보기술과 교류기억시스템이 팀 성과에 미치는 영향

Today’s organizations make a large investment in information technology (IT) that supports knowledge management. The perceived importance of transactive memory systems (TMS) is increasing in the aspect of team performance. This study aims to understand the mediating effect of knowledge sharing and usage from the perspective of the relationship between IT support for knowledge management and TMS for team performance. To this end, this study analyzes the survey responses obtained from 224 members of 37 different teams using IT support for knowledge management. The results are as follows. First, the effect of IT support on knowledge management was significant in TMS. Second, the mediating effect of IT support on knowledge management through TMS was higher than its direct effect on knowledge sharing and usage. Third, IT support for knowledge management had a greater effect on knowledge sharing than on knowledge usage. Fourth, the effect of TMS appeared to be ordered by tacit knowledge sharing, explicit knowledge sharing, tacit knowledge usage, and explicit knowledge usage. Fifth, the relationship of team performance with knowledge sharing and usage was significant in the order of tacit knowledge usage, tacit knowledge sharing, and explicit knowledge usage.