외식업체 비정규직 종사원의 감정노동과 이직의도에 관한 실증연구: 직무성과의 조절효과

This study aimed to research the effects of emotional labor of contingent workers in the foodservice industry on turnover intention and the moderating role of job performance, (1) to analyze the factors of emotional labor of contingent workers, (2) to research the effect of emotional labor on turnover intention, (3) to research the moderating role of job performance. Data were collected from foodservice restaurant employees utilizing a self-administered questionnaire. Of the 300 questionnaires distributed, 271 copies were used in the analysis. The results of this study revealed that (1) the factors of emotional labor were deep acting and surface acting, (2) deep acting had a significantly negative influence on turnover intention, (3) surface acting did not significantly influence turnover intention, (4) job performance did not significantly influence the moderating role between emotional labor and turnover intention. Mostly contingent workers are generally working for their life (<table 1> reason of working), not for self-contentment nor for job performance. So this research requires the management team to build criteria for recruiting contingent workers and further research should be conducted with contingent workers from only one type of foodservice restaurant.