호텔조직의 공정성, 직무배태성, 자기효능감, 조직시민행동 그리고 이직의도의 관계 연구

In this study we aim to investigate the effects of distributive justice, procedural justice, and interactional justice perceived by hotel employees on job embeddedness, self-efficacy, organization citizenship behavior, and turnover intention. In particular, the purpose of this study is to investigate the effect of the comprehensive influencing relationship between organizational justice, which the company is required to provide, and job embeddedness, which is created through the formation of relationships with other employees, on turnover intention. Therefore, this study surveyed hotel employees in Seoul and Gyeonggi Province. Valid data samples were collected from a total of 213 people, and the SPSS 22 statistics package was used for reliability analysis, correlation analysis, and regression analysis. The results of the analysis showed that the internal consistency of the metrics was within an acceptable range, verifying reliability. Regression analysis was conducted to verify hypotheses. Six of the eight hypotheses were adopted, confirming that most hypotheses were supported. The results of this study provide important implications that the causes of turnover, which has negative effects on hotels, must be identified and that measures must be developed to minimize turnover. The theoretical and operational implications suggested by the results of this study are discussed in detail in the conclusion.