감성리더십이 조직시민행동에 미치는 영향에 관한 연구: 외식프랜차이즈기업을 중심으로

The objectives of the study are as follows. First, we performed an empirical study of the relationship between emotional leadership (EL) and emotional intelligence (EI) and organizational citizenship behavior (OCB). Second, we review the regulation effect of emotional intelligence (EI) in the relationship between organizational citizenship behavior (OCB) and emotional leadership (EL). Emotional leadership model is including selfmanagement skills, self-awareness skills, relationship-management skills, social-awareness skills. Emotional intelligence is including self emotion understanding, others emotion understanding, emotion regulation, emotion utilization. The SPSS 18.0 statistical program was using for analysis. Results are as follows. First, organizational citizenship behavior (OCB) affects social awareness and relationship management skills. Second, the emotional intelligence of organizational members has a partially moderating effect on the relationship between emotional leadership and OCB. Practical implications are as follows. First, the OCB of employees increase when leader expresses an active interest on the basis of affection and consideration for employees, and attempt to create a harmonious teamwork and initiate conflict resolution among members. Second, in the food-service franchise company that relies heavily on human resources, the use of emotional leadership will help promote long-term development of businesses, and will help enhance organizational effectiveness.