글로벌 플랜차이즈 기업 상사의 서번트 리더십이 구성원의 직무만족에 미치는 영향 - 신뢰의 매개효과 -

Recently, as Korean culture and economy develops, Seoul has become a world-famed city. In Seoul, many special grade hotels have been constructed in order to accommodate many tourists from China, Japan and many other Asian countries. And the hotels entered into competition among themselves. Thus many changes are accelerated due to their mutual competition and manpower problems. In this situation, the role of higher officers above all is thought to be very important in order to enhance the management result and to make preparations for the kernel ability of the organization. This study was intended to verify how the leadership of the higher officers based on trust affects the job satisfaction on the organization. In order to achieve the aim of this paper, some study models and hypotheses have been established through theoretical examinations. The subjects of this study were centered on the constituents In order to verify the mediating effect of trust between the relationship of servant leadership and job satisfaction. The Three hypotheses for this study are as follows: First, servant leadership will have a meaningful influence on trust in the affirmative. Second, trust will have a meaningful influence on job satisfaction in the affirmative. Third, trust will play a mediating role in the relationship of servant leadership and job satisfaction. In summary of the study results, First, the servant leadership and trust was found to effect a positive effect. Second, the trust was found on a positive effect on job satisfaction. Third, the servant leadership and trust was found to positive effect on job satisfaction. Especially, in the case of the business of hotel, human services as well as material resources become its keynote, and we can safely say that the degree of dependence toward human resources is very high