상사의 체면손상행위가 부하의 조직시민행동에 미치는 영향: 부적 상호주의의 조절효과

The present study examined the effect of face threatening behaviors of supervisors on subordinates’ organizational citizenship behaviors. Additionally, it were hypothesized that the relationship between face threatening behaviors of supervisors and subordinates’ organizational citizenship behaviors would be moderated by the belief of negative reciprocity. Based on related theory and literature review, 8 hypotheses were developed and tested. Survey data were collected from a sample of 193 employees in financial companies and analyzed. According to statistical analysis, the face threatening behaviors of supervisors had significant negative effect on subordinates’ organizational citizenship behaviors. In particular, the results showed that negative beliefs moderated the negative relationship between supervisor’s face threatening behaviors and subordinates’ organizational citizenship behaviors. The subordinates who has strong negative reciprocity belief reduced supervisor oriented organizational citizenship behaviors when they perceived supervisor’s face threatening behaviors on them. However, the moderating effects of negative reciprocity belief between face threatening behaviors of supervisor and organization oriented organizational citizenship behaviors were not accepted. This study has some theoretical and practical implications. Above all, our results implies to the likelihood that psycho-cultural significance such as face exists in the context of Korea firms. Our study suggested that face threatening behaviors of supervisors played a important role in determining subordinates’ behaviors. Therefore, the organizations in Korea should be concerned with face management in order not to lose subordinates’ face-saving. Limitations and directions for future research are examined in conclusion and discussion part.