표면적 다양성과 심층적 다양성이 팀 성과에 미치는 영향에 관한 연구: 서울시 자치구 팀을 중심으로

Although there are many studies about the impacts of diversity on team performance in private organizations, there are few studies about the relationship between diversity and team performance in public organizations. On the basis of this fact, the purpose of this study is to analyze empirically the effects of surface-level and deep-level diversity on team performance in public organizations. To achieve this purpose, I conducted a questionnaire survey with a sample of teams within districts in Seoul Metropolitan City and analyzed empirically the results with a hierarchical regression analysis. I found three important research results. First, I found that deep-level diversity had stronger impacts on team performance than surface-level diversity. Second, age diversity, value diversity, and cultural awareness diversity were positively associated with team performance, and cultural awareness diversity among three independent variables had the strongest influence on it. Finally, unlike my expectation, gender diversity and knowledge-based diversity did not show s statistical significance about team performance.