조직지원과 종사원열정이 종사원만족에 미치는 영향

The purpose of this study was to find out the effect of front-line employee passion and organizational support on employee satisfaction in five star hotel restaurants in Seoul. In reviewing both current and previous researches, the various clues of relationship between employee passion, organizational support and employee satisfaction including terminology issue were addressed. A questionnaire was constructed, tested, and administered to a total 250 subjects at five star hotel restaurants in the Seoul area. A total of 202 usable surveys were analyzed with SPSS 20 to test the hypothesis of the study. Findings showed that organizational support (i.e., concern well, care well, solving well, understanding well, take pride), and front-line employee passion (i.e., interesting, happy, nice, enjoy, fun) directly influenced employee satisfaction (i.e., organizational satisfaction, job satisfaction, social satisfaction, team satisfaction, leader satisfaction). The study results suggest that organizations are responsible for fostering good quality of human resource practices in the hotel restaurant sectors, and offers a practical pathway in front-line employees’ passion, organizational support and performance. Implications of this article provide insightful theoretical and practical contributions.