직원에 대한 회사에서의 신뢰가 고객지향성 및 직무성과에 미치는 영향: 외식업체 비정규직을 대상으로

This study aimed to research the effects of trust of contingent workers in the foodservice industry on customer orientation and job performance. First, the factors of trust were analyzed. Second, the effect of organizational trust on customer orientation and job performance was examined. ( Third, the effect of peer trust on customer orientation and job performance was analyzed. Data were collected from foodservice restaurants via face-to-face interviews. A total of 300 questionnaires were distributed 271 copies were used in the analysis. The results of this study are as follows: (1) the factors of trust were organizational trust and peer trust;, (2) organizational trust had a significantly positive influence on customer orientation; (3) organizational trust had a significantly positive influence on job performance; (4) peer trust had a significantly positive influence on customer orientation; (5) peer trust had a significantly positive influence on job performance. This research suggests that when management allows contingent workers to perform tasks similar to full-time employees based on mutual trust, they are able to create high customer orientation and job performance. In addition, there is a need to develop a plan to offset the psychological anxiety that may have occurred during the process of collecting research data.