상사지원인식이 일탈행동에 미치는 영향 - 직무만족의 매개효과와 조직지원인식의 조절효과 -

This study explored the effects of perceived supervisory support on deviant behaviors of organizational members. In addition, this study examined the mediating effects of job satisfaction in the relationships between perceived supervisory support and deviant behaviors of followers. Moreover, this study investigated the moderating effects of perceived organizational support on the direct effects of perceived supervisory support on job satisfaction and the indirect effects of perceived supervisory support on deviant behaviors of followers through job satisfaction. Sampling of 251 leader-follower dyads from Korean Army, the results of this study show that perceived supervisory support is positively related to job satisfaction and negatively related to deviant behaviors of organizational members. The relationships between perceived supervisory support and deviant behaviors were mediated by job satisfaction. The effects of supervisory support on job satisfaction were moderated by perceived organizational support, such that the effects were stronger when perceived organizational support was higher than lower. Finally, the indirect effects of perceived supervisory support on deviant behaviors through job satisfaction were also moderated by perceived organizational support. The effects were stronger when perceived organizational support was higher. The results of this study expand the extant literature on deviant behaviors, perceived supervisory support, and perceived organizational support. It also provides practical implications that organizations need to develop training program for managers in order to improve their capabilities, which in turn enhance followers' perceptions on supervisory support.