리더의 유머 스타일과 종업원의 긍정심리자본과의 관계에 대한 조직문화의 조절효과 - 아웃바운드 텔레마케팅 기업을 중심으로 -

In this study, the Commission sought to explore the meaning of positive psychological capital as a result of the fact that the leader of the leader's sense of humor has a sense of humor, with a sense of humor to possess the real competitiveness of the organization. In addition, the reader's sense of effect on the effect of the leader's effect on outcomes resulted from the interaction with the organizational culture to determine the effect on how to influence the outcome variables. Research targets are selected as an outbound telemarketing enterprise that is exposed to various stresses arising from interacting with invisible customers. Studies show that positive sense style has a direct impact on self-effectiveness/ resiliency and hope/optimism, and the interactive effect of the reader's positive sense and flexibility influences the negative effects of positive psychology. This can be attributed to the fact that the subject of participation in an outbound telemarketing company is a personal aspect. In other words, if the leaders of the real world have a tendency to be overly humorous or self-provisioning, they often point out that they can lose their sense of authority, such as the mindset of the leader, or the recognition of leadership, in personal respect.