문헌고찰을 통한 조직변화저항 모형 개발

The purpose of this study is to explore the multi-level factors affecting the resistance to organizational change including individual-level, change-agent-level, and organizational-level factors and find the conceptual integrative model by reviewing relative studies. Thus this study, based on the methodology of integrative literature review proposed by Torraco (2005), determined the selection criteria of articles on the topic of “resistance to organizational change” and identified the reliable selection. After establishing the conceptual model, we analyzed 10 selected data which were both the Social Sciences Citation Indexes (SSCI) and peer-reviewed. Results show that there are two affective variables, five cognitive variables and three behavioral variables at the individual level, two behavioral variables at change agent level, and three cultural variables and two contextual variables at the organizational level as antecedents. Also, results confirm that there are two affective variables and two behavioral variables on individual level variables as outcomes. This result suggests that taking a systemic approach and building the emotional bond is necessary to gain a trust throughout the organization and effectively manage the resistance to organizational change.