척도개발 패러다임에 근거한 호텔 멘토링 기능 척도(H-MFI)개발

Studies today applying the mentoring function to most hotel organizations make use of the index developed by Noe (1988). However, this index is designed to be applied to general business, and it is not suitable to apply it to the hospitality industry with different characteristics. Hence, a study on the development of the mentoring function index that reflects the characteristics of hotel organizations is required. Thus, this study intends to develop the mentoring function index that reflects the characteristics of hotel organizations through delphi method and actual analysis. After the delpi research, H-MFI was devised, and in order to confirm the practical validity, a survey targeting members of the five star hotels in metropolitan areas and an actual analysis were conducted. Based on the collected data, the exploratory factor analysis was conducted and 5 sub-factors were abstracted. Then the validity of index construction was secured through verification of first order・second order confirmatory factor analysis (CFA) and discriminant validity. Continually, causality of H-MFI and organizational commitment were verified. This study suggests the academic implications: this study presents the theoretical foundation to follow-up related studies by developing the H-MFI. On the basis of those research findings, follow-up related studies will be able to contribute to the resolution of human resources issues within hotel organizations by deducing even more profound and specific research findings.