프랜차이즈 기업의 심리적 임파워먼트가 종사원의 창의성과 재무적, 비재무적 경영성과에 미치는 영향

analyzed the impact of factors on performance. The results of the study are as follows. First, the meaning of psychological empowerment, competence and self – determinants were statistically significant. On the other hand, the impact factors did not show statistically significant effects on creativity. Second, creativity has a statistically significant positive effect on financial performance of sub-factors of management performance, and positive impact on non-financial performance. This study proves that perception of psychological empowerment affects employee creativity and creativity affects financial performance and non - financial performance. Therefore, it is necessary to recognize that it is important to give psychological empowerment and enhance creativity in order to achieve management performance.