외식업체 상사의 ‘갑질’이 결과변수에 미치는 영향 : 조직공정성의 조절효과를 중심으로

This study aimed at examining the influence of supervisor's 'GABJIL' (abusive supervision) on outcome variables such as employees' emotional burnout and job satisfaction, and identify the moderating effect of three types of organizational justice (i.e., distributional justice, procedural justice, interactional justice) on the relationship between emotional burnout and job satisfaction in the foodservice industry. Data were collected from employees who are currently working in the foodservice industry and those who were employed in the foodservice industry during the past year. A total of 499 samples were used for the data analysis. SPSS 20 was used for exploratory factor analysis, frequency analysis, descriptive analysis, and reliability analysis. In order to verify the suggested hypothesis, simple regression and hierarchical multiple regression analysis were used. The results of the regression analysis found that supervisor's 'GABJIL' (abusive supervision) had a significant impact on emotional burnout. Employee's emotional burnout was also found to have a significant impact on employee's job satisfaction. In terms of the moderating effect of organizational justice, only procedural justice had a moderating effect on the relationship between emotional burnout and job satisfaction. The results of this study will greatly help researchers and practitioners understand the influence of supervisor's ‘GABJIL’ on restaurant employees' reactions.