특 1급 호텔 관리자의 거래적 리더십이 직무만족 및 반생산적과업행동에 미치는 영향 : 조직지원인식의 조절효과

The study investigated hotel manager’s transactional leadership relation to job satisfaction and counterproductive work behavior in super deluxe hotels. For this purpose, a survey was conducted with food and beverage workers who have worked at a super deluxe hotel in Seoul and Kyonggi province for more than one year. Among the 350 questionnaires distributed, 292 effective responses were entered for data analysis. They were analysed using hierarchical regression analysis. The findings of the study are as follows. First, two factors of transactional leadership were identified, such as contingent reward and management by exception. The two factors of transactional leadership have a significantly positive effect on job satisfaction. Second, job satisfaction is not found to have a significantly negative effect on counterproductive work behavior. Third, it also revealed a partial relationship between transactional leadership and counterproductive work behavior. Fourth, perceived organizational support has a moderating effect on the relationship between transactional leadership and job satisfaction. These results identified transactional leadership and job satisfaction as variables that reduce counterproductive work behavior and academic and practical implications are significant because perceived organizational support plays a very important role in an organization.