개방적 소통이 지식공유 의도에 미치는 영향:고용형태의 조절효과 및 상호작용 공정성의 매개효과

This study was designed to seek more understanding about the effects of open communication on perceived interactive justice and knowledge-sharing intention of frontline employees in financial sectors. In addition, it analyzes the moderated mediation effect of perceived interactive justice and labor flexibility on the basic relationship. The data were obtained from employees working at banks and insurance companies in Seoul metropolitan area in Korea. Exploratory factor analysis, correlation analysis, frequency analysis and PROCESS macro by Hayes (2013) were performed by using SPSS 21.0. This study provides five major results: First, open communication has a positive effect on each of perceived interactive justice and knowledge-sharing intention. Second, perceived interactive justice has also a significantly positive effect on knowledge-sharing intention. Third, perceived interactive justice shows a significant mediating role between open communication and knowledge-sharing intention. Fourth, labor flexibility moderates the relationship between open communication and perceived interactive justice. Finally, the moderated mediation effect of perceived interactive justice and labor flexibility on the basic relationship was validated. Some contributions and limitations of this study are discussed.