긍정심리자본 구성요인 간의 관계 : 희망과 낙관주의의 매개효과를 포함하여

This study analyzes not only how employees’ perceived self-efficacy predicts their perceived hope, optimism and resilience, but also how their perceived hope predicts the optimism and resilience in flight attendants. In addition, this study analyzes how their perceived resilience is predicted by their optimism, and the mediating effects of hope and optimism. Three hundred and seventy seven employees working in cabin crews of Korea full-fare airlines participated in the research. Employees reported their self-efficacy, hope, optimism and resilience. The main findings are: (a) employees’ self-efficacy predicts their hope, optimism and resilience; (b) employees’ hope predicts their optimism and resilience; (c) employees’ hope mediates in the relationship between self-efficacy and resilience, and between self-efficacy and optimism. Theoretical implications of this study include enrichment of the understanding of the processes through which components of positive psychological capital influence each other and provides valuable insights for both scholars and managers about airline companies. As for managerial implications, by promoting employees’ self-efficacy, hope, optimism and resilience may be increased and the higher hope may increase the more optimism and resilience, and the mediating effect of hope is confirmed between self-efficacy and resilience, and between self-efficacy and optimism.