공공부문의 그룹웨어 성공모형 평가에 관한 연구: 경기도 내 공사·공단의 그룹웨어 이용자들을 중심으로

The purpose of this study is to propose an evaluation model of public sector’s IS used under mandatory environment. To do this, we explored the factors that can capture the characteristics of the public sector’s IS system based on the IS success model of DeLone and McLean(1992, 2003) and Seddon(1997). After that, we suggested modified and improved IS success model by reflecting these factors. As a result, the fit of the research model was acceptable, and the relationship between concepts was analyzed as follows. First, system quality and service quality among exogeneous variables have a positive effect on system usage and satisfaction. Facilitating conditions were identified as positive only for system usage. Second, system usage and satisfaction have a positive effect on the net benefit. Third, the system usage under the mandatory environment such the public sector, is not related to satisfaction. The results of this study not only provide the theoretical implications on the improvement of the IS success model, but also provide empirical implications on what aspects should be interested in operating an IS in an organization.