조직침묵이 조직성과에 미치는 영향: 심리적 계약의 매개효과를 중심으로

This study aims to determine how organizational silence affect organizational performance; and focuses on the mediating effects of psychological contract. In order to achieve the above research purpose, this study put forward research hypotheses and surveyed Chinese SMEs employees, and used SPSS23.0 and AMOS23.0 to analyze the data, and used correlation analysis and hierarchical regression analysis to verify the hypotheses. The results proved that the dimensions of organizational silence that acquiescent silence had a negative significant effect on organizational commitment and organizational citizenship behavior, and had no significant effect on job satisfaction. Defensive silence had a negative significant effect on job satisfaction, organizational commitment, and organizational citizenship behavior. Pro-social silence had a positive significant effect on job satisfaction and organizational citizenship behavior, but had no significant effect on organizational commitment. In addition, psychological contract had not played a mediating role in the interdependence relationship between acquiescent silence and job satisfaction, organizational commitment, organizational citizenship behavior. But psychological contract played a part mediating role in the interdependence relationship between defensive silence and job satisfaction, organizational commitment, organizational citizenship behavior, as well as the interdependence relationship between pro-social silence and organizational performance. The implications of this study are that the awareness of the importance of organizational silence management provides reasonable reference to the development of organizational performance.