소비자정책에서의 정부부처간 경쟁 메커니즘에 관한 연구: 자동차 교환․환불 정책에서의 경쟁의 원인과 형태 분석

Recently, as the complexity and wide area of consumer problems have been increasingly difficult to identify and solve, and the importance of administrative services for consumption has increased due to the advent of low-growth age, the necessity of involving multiple related government ministries is getting higher. In addition, competition from jurisdiction overlap are increasing as interest and participation in consumer policy of other departments other than the Korea Fair Trade Committee, which is the main department of consumer policy, is expanded. Based on the consciousness of this problem, this study analyzes the causes, patterns, and forms of competition, focusing on the competition cases between the Korea Fair Trade Commission and the Ministry of Land, Infrastructure, and Transport over the exchange and refund policies of automobiles, and to identify the mechanism of competition among ministries. As a result of the analysis, the Korea Fair Trade Commission and the Ministry of Land, Infrastructure, and Transport competed in the jurisdiction competition to maintain / secure the initiative in the automobile consumer policy, and organizational psychological factors, institutional factors, and environmental factors influenced these competitions. In terms of competition patterns, in order to strengthen their policy competence in the automobile exchange / refund policy, they competed for securing the law, regulating the requirements of new car exchanges / refunds, establishing and opposing organizations and dispute resolution tools respectively. In addition, the two ministries have expressed their competitive behavior in the process of strengthening policy competence, such as intensifying their own strengths, exploiting weaknesses of counterparts, approaching the public interest value of consumer interest, pursuing individual policies and lacking practical communication efforts. Based on these results, it is necessary to make policy judgments on the extent to which competition in consumer policy will be acknowledged and in what areas to recognize redundancy. In order to eliminate unnecessary competition and side effects due to competition, suggesting that it is necessary to make active use of third-party regulator system.