호텔 직원의 직업소명의식과 심리적 주인의식, 직무열의 및 직무성과의 구조적 영향관계

Recently the business environment of companies has changed rapidly by the fast development of information technology and the change of the global economy. Many companies are trying to have innovation in the organization for efficient management. Without a doubt, human resources in the hotel industry is a key factor of competitive advantage because this is a sector where an employee’s positive psychological situation could mean the difference between success and failure. The purpose of this study is to analyze the structural relationships among the factors of job calling, psychological ownership, work engagement and job performance. In addition, the author examined psychological ownership as a mediator on the relationship among job calling, work engagement, and job performance. In addition, it was intended to differentiate from the existing research to explore the impact of job calling and psychological ownership. Managing psychological ownership can have positive attitudinal and behavioral effects, and promote organizational effectiveness and performance. A total of 371 employees working in ten five-star hotels in Seoul and Incheon were surveyed, and the results were empirically analyzed. The data were analyzed using frequence, reliability, confirmatory factor analysis and structural equation modeling with SPSS statistical program and AMOS 18.0. The results can be summarized as follows. First of all, hotel employees’ job calling caused a positive influence on psychological ownership. Second, hotel employees’ job calling led to a positive influence on work engagement and job performance. Third, psychological ownership had a positive influence on work engagement and job performance. Furthermore, psychological ownership played a mediating role in the relationship among hotel employees’ job calling, work engagement and job performance. In other words, this study proves that managing psychological ownership can have positive attitude and behavioral effects, and promote organizational effectiveness and performance. This study explores both the theoretical and practical factors related to developing organizational effectiveness within the hotel industry.