호텔 직원의 사회지능, 직무열의와 경력만족 간의 구조적 관계 : 직무열의의 매개효과

This study empirically verified the structural relationship among hotel employees’ social intelligence, work engagement, and career satisfaction. In order to verify the hypothesis, a questionnaire was drawn up based on previous studies and the research was conducted on employees from four or five star hotels in Seoul, with three or more years of experience. A total of 300 questionnaires were distributed and 258 valid samples were used for the study. The collected data were analyzed using SPSS 18.0 for windows statistical package program and AMOS 24.0. First, the frequency analysis was conducted to identify general characteristics and job-related characteristics of the subjects. In order to evaluate the internal consistency of each measurement item and to ensure the reliability and validity of the measurement tools, reliability analysis and confirmatory factor analysis were conducted. The hypothesis of this study was also verified through structural equation modeling. As a result of the hypothesis verification, the following results were found. First, among social intelligence constituents of hotel employees, social skill and social awareness showed a significantly positive (+) influence on work engagement. Second, the work engagement of hotel employees has a significantly positive effect on career satisfaction. Third, the effect of work engagement on the career satisfaction of social skill and social awareness among social intelligence constituents of hotel employees was verified. Based on the results of the study, the theoretical and practical implications, limitations, and future research directions were presented.