m-러닝의 품질요인, 사용자만족도 및 사용의도 간의 관련성 : 개인혁신성의 조절효과를 중심으로

The purpose of the this study was to investigate the effects of quality factors of m-learning on user satisfaction, the corporate employees’ intention to use. In particular, the research also tried to investigate mediating role of user satisfaction between quality factors of m-learning and intention to use, and moderating role of individual innovativeness. Survey method was used for data collection. 125 survey questionnaires were distributed to m-learning corporate users. As a result, 115 responded were retrieved, out of which 5 with lack of valid information were excepted form analysis. The resulting 110 valid reponses were applied for statistical analysis. The research was conducted by using SmartPLS 3. The findings are as follows: First, quality factors of m-learning(system, information and service quality) were positively related with user satisfaction. Second, user satisfaction was positively related with intention to use. Third, user satisfaction played as a full mediator on the relationship between quality factors and intention to use. Finally, individual innovativeness played as a partial moderator on the relationships among quality factors of m-learning, user satisfaction and intention to use. Based on these findings, the implications and the limitations of the study were presented.