프랜차이즈 커피전문점 직원의 역할 스트레스와 직무만족과의 관계 : 조직 냉소주의와 피드백 회피행동의 매개효과

The purpose of this study is to (1) investigate the effect of role stressors (role overload, role ambiguity, role conflict) on perceptions of organizational politics, organizational cynicism, psychological strains, feedback avoidance behavior, and job satisfaction (2) examine the mediating effect of organizational cynicism on the relationship between perceptions of organizational politics and job satisfaction, and the mediating effect of feedback avoidance behavior on the relationship between psychological strains and job satisfaction for employees working at a franchise coffee shop in Seoul and (3) suggest the implications of human resource management on the franchise coffee brand. For this purpose, empirical analysis based on a survey answered by employees at the franchise coffee shop was conducted. The survey was distributed from April 30, 2018 to May 27, 2018, to employees who have worked for two or more years at the franchaise coffee shop. A total of 320 copies were distributed 312 issues were collected, and a total of 306 were used in the analysis excluding six invalid copies. For the analysis, self-evaluation method through the use of frequency analysis, reliability analysis, factor analysis, and hierarchical regression analysis through a statistical analysis were conducted using the SPSS 18.0 program. The results can be summarized as follows: First, role stressors positively affected perceptions of organizational politics. Second, role stressors positively affected psychological strains. Third, role conflict negatively affected job satisfaction, but role overload and role ambiguity did not affect it. Fourth, organizational cynicism has a complete mediating effect on the relationship between perceptions of organizational politics and job satisfaction. Lastly, feedback avoidance behavior has a partial mediating effect in the relationship between psychological strains and job satisfaction.