항공서비스 기업의 코칭리더십과 객실승무원의 직무자율성, 조직몰입, 직무성과간의 구조적 관계분석

The purpose of this study was to verify the structural relationships among coaching leadership, job autonomy, organizational commitment and job performance of flight crew. This paper chose flight crews as a population of this study who was working in the domestic airline more than 6 mons. For the analysis of data, 308 questionnaires were used using PASW 18.0 Windows Version and Amos 20.0. Frequency analysis and reliability analysis were processed. To examine convergent validity and correlation between variables, confirmatory factor analysis and correlation analysis were conducted. Finally, structural equation model(SEM) was made for the verification of model suitability and research hypotheses. The results of this research is presented as follows: First, coaching leadership on job autonomy showed that coaching leadership had a significant effect on flight crews' job autonomy. Second, coaching leadership on organizational commitment showed that coaching leadership had a significant effect on flight crews' organizational commitment. Third, coaching leadership on job performance showed coaching leadership had not a significant effect on flight crews' job performance. Forth, job autonomy on organizational commitment showed that job autonomy had a significant effect on flight crews' organizational commitment. Fifth, job autonomy on job performance showed job autonomy had not a significant effect on flight crews' job performance.